Returns

MindWorks Resources wants to ensure that you are completely satisfied and happy with your purchase. We offer a 30 day return policy for items that are unused, unopened and in resalable condition. Customer is responsible for all return shipping fees and all returned items are subject to a 15% restocking fee. If any item arrived damaged to you, MindWorks Resources will work with you to replace that item.

Non-Returnable Items

Certain items are considered non-returnable. Such items include Gift Cards, clearance or closeout products, special promotional offers, special orders, contract orders, volume orders, and orders placed on a purchase order or line of credit.

Return Requests

If your item is eligible for return, email customerservice@mindworksresources.com to get a Return Authorization Number assigned to your return. MindWorks Resources will not accept any returns without a Return Authorization Number clearly marked on the return label. You can also contact our friendly Customer Care Representatives to request a Return Authorization Number.

Return Processing Time

Please allow up to 14 business days for MindWorks Resources warehouse to receive, process and inspect the returned item(s). Any items received that do not have a Return Authorization Number clearly listed on the return label or any items received that do not meet the return qualifications will be sent back to the customer at the customer's expense, or if not returnable to the customer after reasonable efforts, will be forfeited to MindWorks Resources without refund.

Credits and Refunds

All returns made by a gift recipient will be issued a store credit for the purchase price of the item only. All returns made by the Billing Party will be issued a refund back to the payment method used to place the order for the purchase price of the item only. Any and all shipping costs/charges, shipping surcharges, gift wrapping fees and/or any restocking fees are Non-Refundable. The return of an item(s) may change or void discounts or promotions currently appearing on your order and will be automatically deducted from the amount of the refund or billed directly to the customer if greater than the refund difference.

Cancellations

MindWorks Resources works hard to ship out your order as quickly as possible. For this reason once an order is placed, we cannot guarantee that we will be able to cancel your order. Our Customer Care Representatives will try their best to assist you in trying to cancel your order, please email or call us toll free. If we are unable to prevent the shipment from being processed, please see our return policy above for information on returning your product. Cancellation of an item(s) may change or void discounts or promotions currently appearing on your order.

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