Payment, Returns, and Warranty

Payment, Returns, and Warranty

Thank you for choosing MindWorks Resources! We strive to make your experience smooth and transparent. Below, you will find information regarding the following topics:

Payments

With the exception of approved Purchase Orders, payment must be received prior to order fulfillment. We gladly accept the following payment methods:

  • Purchase Orders (POs)
  • Checks
  • VISA, MasterCard, American Express, and Discover
  • Other forms of payment accepted by Shop.com, such as Apple Pay, for orders placed online

Purchase Orders are subject to review by MindWorks Resources. We reserve the right to accept or reject any Purchase Order at our discretion.

Sales Tax

Sales tax applies to transactions shipping to applicable states. Customers are responsible for any applicable sales and/or use tax, VAT, or import duties, whether or not charged or collected by MindWorks Resources at the time of sale. For direct orders or payment via purchase orders, we kindly request tax-exempt documentation for all applicable customers, regardless of location, before processing the order.

Shipping

In-stock items typically ship within 2 business days. Custom and special orders generally ship within 6 weeks from the time of purchase or receipt of a qualified purchase order. Please contact us to confirm pricing, availability, and shipping times—especially before obtaining a purchase order. Due to the unique nature of our kits, manufacturer and vendor availability may impact lead times for custom or special orders. If delays occur, we will notify you promptly, and may be able to assist with partial order fulfillment.

Shipping charges are based on a flat rate per product within the continental U.S. via FedEx Ground, LTL Freight, or other carrier of our choice and require a physical address—PO Boxes are not eligible for delivery. For all other locations, including military installations, appropriate carriers and costs are determined by delivery destination. Inaccurate shipping addresses that result in delays or reshipments are not the responsibility of MindWorks Resources and may incur additional shipping charges.

For expedited shipping or deliveries outside the continental U.S., please contact us.

Partial Fulfillment and Scheduled Shipments

Some components may come from third-party vendors, leading to occasional delays. In such cases, we may ship partial orders and send remaining items as soon as possible to constitute delivery for the customer.

We may also offer scheduled shipments or subscription deliveries to accommodate deferred customer delivery and receiving needs.

Returns

Due to the intellectual property sensitivity of our enrichment products, all sales are generally considered final and nonrefundable. However, ensuring a positive experience with our products is our top priority. We encourage customers to take advantage of our consultation services and sample materials prior to purchase, as well as our implementation training services to support informed decisions and success in using our products. Custom orders and special orders, including volume orders, may not be eligible for cancellation or return after order fulfillment has commenced and customers are encouraged to inquire with us prior to purchasing to confirm eligibility.

Within 15 business days of receiving your product, if you are not completely satisfied and would like consideration for a return or exchange, we are happy to assist you. Simply contact us to discuss your situation and determine eligibility under an applicable exception.

Exceptions to this policy may be made solely at MindWorks Resources’ discretion in the case of:

  • Items that arrive defective or damaged during shipping.
  • Incorrect items received due to a fulfillment error.
  • Other special circumstances as determined by MindWorks Resources.

Returned items must be:

  • In original packaging
  • Unused and in "as-shipped," resale-ready condition
  • Complete with all parts, accessories, and written materials
  • Shipped prepaid and insured by customer

A restocking fee of 30% will apply and be deducted from the refund amount, except for defective items or incorrect shipments. Additional fees may be assessed and deducted for missing or damaged components.

Returned items must be received within 10 business days after issuance of the Return Authorization, or the return right will be forfeited. Refunds will be issued via the original payment method, minus any applicable fees, after returns are received. Shipping charges are non-refundable.

Warranty

We provide a 30-day limited warranty against material or workmanship defects. Defective merchandise included within our kits may be returned within 30 days for exchange.

MindWorks Resources does not guarantee specific learning outcomes or results from the use of its curriculum, lesson plans, or educational materials. While we strive for accuracy and effectiveness, we are not responsible for any unintended outcomes, implementation challenges, errors in lesson content, or errors in their implementation.

MindWorks Resources further disclaims all other warranties, including merchantability or fitness for a particular purpose or audience. Customers are responsible for reviewing all products and materials for suitability in their program, and adult supervision is required. Defects in non-MindWorks branded products outside the 30-day warranty period may be covered directly by their respective manufacturer warranties.

Limitation of Liability

  1. Exclusivity of Remedy; Limitation of Liability. YOUR SOLE AND EXCLUSIVE REMEDY, AND MINDWORKS RESOURCES' SOLE AND EXCLUSIVE LIABILITY, FOR ANY BREACH OF WARRANTY SHALL BE LIMITED TO THE REPLACEMENT OF THE PRODUCT. IN NO EVENT SHALL MINDWORKS RESOURCES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR BUSINESS DISRUPTIONS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. No Additional Warranties. EXCEPT AS EXPRESSLY PROVIDED IN OUR LIMITED WARRANTY, MINDWORKS RESOURCES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.
  3. Governing Law. These terms, including any disputes arising from them, shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes related to these terms must be brought in the state or federal courts located in Texas.

For any questions or support, please contact us.